The global pandemic caused Minnesota’s government officials I feel CDT is saying: You paid for tickets, we cancelled the performance and are keeping your money, and you can do nothing about it! Three other companies cancelled performances and promptly refunded my money. The Office of the AG recommended I file a complaint with the Federal Trade Commission, which I will do.
Chanhassen fireside theater full#
They contacted CDT and received the response, "We have offered a credit for the future, or a gift card for the full amount paid." This was only a restatement of the problem-NOT a solution! The Office of the AG is a regulatory office, and cannot enforce the refund of my money. I filed a complaint with the Minnesota Office of the Attorney General, hoping not just to get my money back, but to force CDT to refund others' monies when they cannot provide the product paid for. Concert events are not eligible for exchanges, credits, or refunds." In spite of this, a CREDIT is exactly what CDT insists on giving me. The receipt for my order stated, "REFUNDS AND CREDITS WILL NOT BE ISSUED. Also, I do NOT gift certificates that equal a month of groceries. At 84 with COPD, I do not want to attend just any other show and I cannot count on outliving the coronavirus thing, if "The Music Man" is again offered. On I received an email from CDT stating, "We are not processing refunds, however we would be delighted to email you gift certificated that also never expire if this is your preference." I paid for a specific product. On I wrote to CDT and requested a refund. On, CDT notified me that the show was cancelled. The cost was $122.42 charged to my MasterCard. On I called Chanhassen Dinner Theatres (CDT) and ordered 2 tickets for the performance of "The Music Man." It was to be a special birthday celebration for my only child and his only mom. We are not processing refunds, however, we would beĭelighted to mail gift cards or email gift certificates that also never expire. That has been affected during the Covid-19 Shutdown as soon as we areĪllowed permission, and it is deemed safe to do so. We are committed to rebooking every ticket Re-open in early 2021, at a yet to be determined date. Performances, we anticipate that The Music Man will We receive permission from the State of Minnesota that we may resume large Sincerely apologize for the distress the suspension of performances has caused. Performing, we continue to happily abide by the governmental requirements toĮnsure the health and safety of all Minnesotans. Is disheartened that the current circumstances have prevented us from Music Man performed for just two weeks when the statewide mandate prohibiting No refund policy that is expressed to our ticket buyers at the time of purchaseĪlso have a very liberal exchange policy. These unprecedented times, we are attempting to fulfill our brand promise to
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